Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 3-7 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Time
| Country | Estimated Shipping Time | Shipping Cost | Courier |
|
USA((55 of 62 states) ), GB, FR, DE, IT, ES, BE, NL, DK,FI,LU, CH, SE, AT, NO, IT, IS, AU |
15-20 working days | $6.99(Orders < $100) | 4PX |
| 15-20 working days | Free Shipping(Orders ≥ $100) | 4PX | |
| 8-10 working days | $15.9(Orders > $5) | 4PX | |
|
Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific |
15-25 working days | 18.99(Orders > $5) | 4PX |
| CA | 15-20 working days | $7.99(Orders < $100) | 4PX |
| 15-20 working days | Free Shipping(Orders ≥ $100) | 4PX |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Shipping Location
- We offer delivery in the U.S. , CA, GB, FR, DE,IT, ES, BE, NL, DK, FI, LU, CH, SE, AT, NO , IE, IS and AU.
- P. O. Box or APO/FPO/DPO and International delivery are not available now.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hoursto update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
-
If your order is delayed, please contact us via email
service@drsowl.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Customs
- In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.
About Sales Tax and VAT
-
We do not charge any sales tax on orders in the United States.
- VAT is included in the price for European orders.
- For the other countries, sales tax is not charged.
Should you have any questions about the Shipping Policy, please contact us:
Email: service@drsowl.com
Telephone: +8618126863462
Address: 19B1-A3072, No. 81 Nonglinxia Road, Yuexiu District, Guangzhou, Guangdong Province, China (Note: This address is not the return address)
Working Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)